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Shipping and Returns

Returns & Exchanges

  • Returns must be received within 14 days from date of delivery.
  • Products must be in original packaging, unused and unopened.
  • Refunds are processed within 14 days from receiving the merchandise; you will receive confirmation once credit is processed.
  • We reserve the right to deny refund, if merchandise returned doesn’t meet policy requirements.
  • Returns will be credited to the original credit card used for purchase within 14 days.
  • Email contact@shopluceen.com                                                            Contact a customer service representative, you will be contacted within 48 hours.


All orders are shipped through USPS. Please allow 3-5 business days to receive your orders. Express shipping available at checkout for 1-2 business days. 

Please Note: Shipping and handling charges are non-refundable. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has exited the United States.

Contact Customer Service for Return Address at contact@shopluceen.com